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Return and exchange

What do I need to know if I want to return a product?

Except for any products designated on the site as non-returnable, we will accept a return of the products for a refund of your purchase price. All returns must be processed within 30 (thirty) days of receiving your order. Please note, that any produc

I have not received my parcel, how can I get help?

If you have not received your parcel, you can track it using the tracking number, which was provided to you via email. If the parcel is on its way back to khadi, it is worth checking the address details. Please send us any information concerning chan

I have received my parcel, but something is wrong. How do I get help?

If a product is missing, simply write an e-mail to [email protected] and the product will be sent to you free of charge. If a product is damaged, please send us a photo of the product so that we can send you a replacement free of charge. Has your