Except for any products designated on the site as non-returnable, we will accept a return of the products for a refund of your purchase price. All returns must be processed within 30 (thirty) days of receiving your order. Please note, that any produc

Except for any products designated on the site as non-returnable, we will accept a return of the products for a refund of your purchase price. All returns must be processed within 30 (thirty) days of receiving your order.Please note, that any products you return must be unused and in their original packaging.To place a return, or if you are having trouble making a return within the 30-day timeframe, please reach out to&#xA0;<a title="hello@khadibeauty.com" href="https://khadibeauty.com/pages/hello@khadibeauty.com" target="_blank" style=" text-decoration: underline;">hello@khadibeauty.com</a>.The order number must be provided to place a return, and you will be refunded in full to your original form of payment. Please note that your original shipping charges will not be refunded.<a href="https://khadibeauty.com/pages/returns-and-exchanges" target="_blank" rel="noopener noreferrer" id="isPasted">Returns and Exchanges</a>

What do I need to know if I want to return a product?

If you have not received your parcel, you can track it using the tracking number. If the parcel is on its way back to khadi, it is worth checking the address details. Please send us an information of address changes. After receipt, the package will b

If you have not received your parcel, you can track it using the tracking number.&#xA0;If the parcel is on its way back to khadi, it is worth checking the address details. Please send us an information of address changes. After receipt, the package will be sent to you again.&#xA0;If you have any further questions, you can send us an e-mail to <a href="mailto:hello@khadibeauty.com">hello@khadibeauty.com</a><a href="mailto:info@khadi.de"></a>

I have not received my parcel, what can I do?

Is something wrong with your package?. If a product is missing, simply write an e-mail to hello@khadibeauty.com and the product will be sent to you free of charge. If a product is damaged, please send us a photo of the product, so that we can send yo

Is something wrong with your package?&#xA0;If a product is missing, simply write an e-mail to <a href="mailto:hello@khadibeauty.com">hello@khadibeauty.com</a> and the product will be sent to you free of charge.&#xA0;If a product is damaged, please send us a photo of the product, so that we can send you a replacement free of charge.&#xA0;Has your package simply not arrived? Track it using your tracking number or get in touch with us. If the package is on its way back to khadi, it will be sent to you again after arrival. Here it would be important to check all the address details and have them changed by us if necessary. &#xA0;

I have received my parcel, but something is wrong. How do I get help?

khadi US

Return and exchange

Questions about the order

Do the khadi natural hair colours wash out again?

Is chemical colouring or bleaching possible after applying natural hair colour?

Which colours have the least amount of red?

Why do hairdressers often not want to work on plant-dyed hair?

Are herbal hair colours really healthy/nurturing for the hair?

Dyeing eyelashes with plant-based hair dye, is that possible?

Is it possible to mix several shades?

Are additives necessary for vegetable hair dyes?

My plant hair colour does not cover as usual, what can I do?

Can I apply a perm when I have coloured with khadi?

Can I chemically lighten my hair coloured with khadi?

Can I colour my eyebrows with khadi plant hair colour?

Can I use vegetable hair colour if I am allergic?

I am pregnant. Can I still dye my hair with khadi plant hair dyes?

I often read the terms "warm, golden or reddish hue" and "cool, cold or ashy hue". What does that mean?

Can I lighten my hair with your vegetable hair dyes?

I am unsure which colour to use. What can I do?

Tips and tricks

What is khadi Color Prep & when do I use it?

What is the best way to rinse out the natural hair color?

Why is it necessary to wrap the hair during colouring?

Should I dye a trial strand?

Can I use care additives?

How often can I re-dye?

Why is temperature important when mixing paint?

Do I need to use a thermometer to mix the paint?

What happens if I mix the paint cooler than 50 degrees?

What happens if I mix the dye hotter than recommended?

What happens if I reduce the exposure time to less than 30 minutes?

What happens if I leave the paint on longer?

How long should khadi blonde tones be left on?

How long should brown and dark shades be left on?

How long should khadi reds be left on?

What is the best exposure time?

How long can I store unused vegetable hair dyes?

Does khadi coloured hair need special care?

Can I store leftover mixed dye?

Do vegetable hair dyes also colour the skin/scalp?

My hair has become much too dark, what can I do?

How do I achieve optimal grey hair coverage?

I don't want my hair to get darker, but first grey covered, how do I go about it?

Why should I avoid products containing silicone?

How do I achieve just a slight shimmer of colour?

How long do I have to wait after the pre-colouring before I can apply the second shade?

After applying the plant hair colour my scalp itches, what is the cause?

What can I do about the smell of the plant colour?

Can I dye cool tones (violet, blue) with vegetable hair dyes?

What can I do about a green cast?

To ensure that the hair is particularly receptive, it should first be cleaned with Deep Cleanse Shampoo and the color should then be applied to damp hair. For hair that dries quickly, it is even adviCan I also apply the plant hair colour to dry hair?

Is it true that hair can turn greenish when coloured with herbal hair dyes?

My hair is difficult to comb after colouring. What can I do?

My result has become very ashy, cool. What can I do about it?

My hair is getting darker, what can I do?

Can I darken my light hair with vegetable hair dyes?

Can't I just mix my desired colour and the pre-colouring?

Why is my powder a different colour than the desired hair colour?

How much water do I use for my colour powder?

I always have severe headaches during the application of PHF or afterwards.

How do I remove a purple tint from my hair colour?

My result has become very warm or reddish. Is there anything I can do about it?

How do I apply khadi plant hair colour?

Do I need pre- and post-treatment?

Is every hair type suitable for khadi natural hair dyes?

What is khadi Color Prep & when do I use it? copy

Can I create highlights with khadi natural hair dye?

Application

Why should I use khadi natural hair dye?

What do I have to consider when changing chemically coloured hair?

Do I need to protect my bathroom and clothes?

Why should I use ColorPrep before certain shades?

When do I need a pre-colouring?

How much paint do I need?

Can I use a shampoo bar when I have coloured with khadi natural dyes?

Can I add oil to the vegetable dye?

Preparation

Hair dye

I feel like I have to wash often while my lengths and tips feel dry. Is there a solution?

Which products are suitable for normal hair?

How do I achieve more volume for my fine hair?

How can I stimulate my hair growth?

What can I do for a healthy scalp?

Which khadi hair care is suitable for dry hair?

What care do you recommend for plant-dyed hair?

Which product do you recommend for curly or frizzy hair?

Can hair care products change hair colour?

Can I use all your products on bleached hair?

How do I find my suitable product?

How do I apply the khadi hair oils?

Why do you recommend hair oils ?

Can I use the oil or shampoo on chemically coloured hair?

Can I use Cassia on chemically coloured hair?

How often can I use a Khadi Hair Oil?

I switched to certified natural cosmetics and plant-based hair colour, and since then my hair has been dry and straw-like.

What does Senna Cassia do?

Why do Khadi products smell different than usual?

The shampoo does not lather sufficiently. What could be the reason for this?

My hair is stringy after using hair oil. Why?

Do khadi shampoos wash out the hair colour?

Hair and scalp care

How do I find the right Holy Body oil for my skin type?

I am pregnant. Can I still use khadi natural cosmetics?

How do I apply the Holybody body oils?

Body/Face Care

I cannot log in.

I have forgotten my password.

I want to delete my account.

Where can I see all my orders?

I entered my address incorrectly when I placed my order. What can I do?

I have a question about my order.

I don't have a bill.

I no longer wish to receive the newsletter.

Can I order from khadi as a guest without registering?

Account and order

How can I pay?

Has my parcel been sent yet?

Which countries do you deliver to?

How long does the shipping take?

Where is my parcel?

Shipping and payment

I wanted to take advantage of the promotion, but now it has expired. Can I still get the conditions?